Legal aspects

Our general terms and conditions, subscription terms & SLAs

General terms and conditions

Our products are subject to the base by the following general terms and conditions (PDF).

Subscription terms

The subscription terms being changed, the contract concluded individually with still applies. Our current subscription terms, except promotions and specific agreements are as follow:

SLAs (Service Level Agreements)

Change of address

You move and want to use services in time at the new address?

You can make independently the change of address via the customer portal or use the relocation form.

the relocation form

Change of ownership

Do you want to take an existing contract of a customer and want to register?

Please notify us about ownerhip change,
30 days in advance.

change of ownership form

Download here Adobe Acrobat Reader to read and print documents.


Support & Inquiries

Contact form

0844 842 842

+41 56 460 23 23

Monday – Friday
08.00 – 17.30, CET AG
Industriestrasse 33
CH-5242 Lupfig