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Customer satisfaction counts

Graphic: 95.4% of Greens customers are happy

Satisfied customers - that makes us what we are. That's why we do everything we can to make sure our customers feel well cared for. We answer questions competently, personally and directly. We are here for you with enthusiasm, passion and expertise. 

We put a lot of effort into employee training, satisfaction and appreciation, as well as into processes and coaching.

Our principle is: happy employees make happy customers. Special experiences are what we call the "You made my Day" experience. These are the moments when everything just fits. We're thrilled about that.

Because customer satisfaction is paramount to us, we measure it continuously and keep on evolving. 95.4% of our customers are happy with our customer service.

 

How do we address customer feedback?

Every feedback is important to us as a benchmark of customer satisfaction. As a learning organization, we take all feedback from our customers very seriously and do everything we can to clarify open questions and provide support.

Feedback also helps us to continuously improve our customer service and understand customer needs even better. Five stars always makes us very happy, a lower rating encourages us to do our utmost. Thank you for taking the time to provide us with feedback.
 

Our customer satisfaction is measurable

This is what Green customer service is all about

Michel von Fellenberg
Head of Customer Care Center Green 

„Every client interaction is an opportunity to create a positive experience.“

  READ THE INTERVIEW



What we pay special attention to in customer service

We are here for you

We take time for your request. Without detours and long queues.

Happy employees for happy customers

We are here for you with lots of positive energy. Because we put our heart and soul into our work and are truly valued.

We care about your feedback

Constant improvement is part of our philosophy. We incorporate feedback and improvement requests into ongoing development.

Interested in working at Green?
With growth in all areas, we are looking for the best talents - whether in customer service, project support or IT.

Discover job opportunities