Restrictions when Sending Newsletters (Hosted Exchange)

Sending newsletters can be an effective marketing tool for reaching a digital audience and providing regular updates on news and offers. If you host your email address with Green, you are free to do so. However, Green's services are not designed for this purpose and certain restrictions apply to the sending of newsletters. Find out what these are in this article.

The following hosting packages are relevant for these instructions:

• Hosted Exchange

We recommend using a high-quality and well-known newsletter provider. Some recommended examples are:

• Brevo (formerly Sendinblue)
• Cleverreach
• Activecampaign
• Rapidmail
• Getresponse
• Klicktipp
• Mailchimp
• Mailjet
• Benchmarkemail
• Mailify
• Flatrate-newsletter
• Cleverelements

The following restrictions are currently in place in our system, among other things to limit spam abuse:

• Hosted Exchange has a variable rate limit. More specifically, this means that the values are adjusted at regular intervals. This effectively combats spam abuse.
• If the email sender exceeds the rate limit, they will receive a bounce-back message indicating that the rate limit has been exceeded.
• Sending from a Hosted Exchange user is currently limited to a maximum of 99 recipients. If the number of recipients is exceeded, correct delivery cannot be guaranteed. The system will reject the message in this case.
• Every Hosted Exchange user can adjust the spam filter policy for their account directly via the administration portal.

Note: Please note that we cannot make any exceptions to these restrictions.