Hosted Exchange Audit Logs

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

 

Hosted Exchange provides various logging functions. A distinction must be made between Audit Logs for administrative events and the email logs of the threat protection system.

 

Difference Between Audit Logs and Email Logs

Audit Logs

Audit Logs record administrative events within the Hosted Exchange organisation. Administrators can use them to determine when specific events were performed.

For example, Audit Logs can be used to check when a user was created. The event log contains the entry “User - Create” for this event.

 

Email Logs

Email logs are part of the Email Threat Protection section. They are used to track incoming and outgoing email traffic and to check how messages are processed by the email threat protection system.

Email logs include the following information:

• Incoming emails
• Sent emails
• Rejected emails
• Time of processing
• Spam and threat protection events

These logs help analyse delivery problems, spam filter events, quarantine cases and rejected messages.

You can find more information at

https://www.green.ch/en/hex-logs

 

Access Audit Logs

1. Sign in to EdgePilot with an administrator account.
2. Open the “Users” section.
3. Select “Audit Logs”.
4. Define the required time period.
5. Check the displayed events.

You can use the search function to filter events within a specific time period.

 

Typical Use Cases

• Check when a user was created
• Track administrative events
• Check whether an external email reached the server
• Check incoming or sent external emails
• Analyse delivery problems
• Check spam filter and quarantine events
• Track rejections by the email threat protection system
•  

Further Information

You can find more information about managing Hosted Exchange quarantine in the following article.

https://www.green.ch/en/manage-hosted-exchange-quarantine

You can find more information about managing the spam filter in EdgePilot in the following article.

https://www.green.ch/en/how-do-i-manage-my-spam-filter-in-edgepilot

You can find an overview of Hosted Exchange in the following article.

https://www.green.ch/en/all-about-hosted-exchange