HEX Deleted Restore Items

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

 

Deleted emails and other items from a Hosted Exchange mailbox may be recoverable. First check the available recovery options yourself before contacting Support.

 

Recovery in Outlook

1. Make sure that Outlook is online and connected to the mail server.
2. Open the “Deleted Items” folder.
3. Check whether the emails or items you are looking for are located there.
4. If the items are not there, open “Recover Deleted Items” from the “Folder” menu.
5. Select the required items.
6. Click “Restore Selected Items”.
7. Then check whether the items are available in the mailbox again.

If only a “Trash” folder is displayed instead of the “Deleted Items” folder, the account generally does not support the recovery of items that have already been permanently deleted.

If the “Recover Deleted Items” command is not displayed, the account does not support recovering items from outside the “Deleted Items” folder.

 

Recovery Using OWA

Alternatively, you can perform the recovery using Outlook Web Access (OWA).

1. Sign in to OWA.
2. Open the “Deleted Items” folder.
3. Check whether the missing items are visible there.
4. If not, click “Recover Deleted Items”.
5. Check the recoverable items displayed.
6. Select the required items and recover them.

https://ch.exg7.exghost.com/owa

If you experience problems with the recovery window, check whether your browser is blocking pop-up windows.

Note: If the recovery window does not open, allow pop-up windows for OWA and try the recovery again.

 

If the Items Cannot Be Found

First check both the “Deleted Items” folder and the “Recover Deleted Items” function.

Note: If the items you are looking for are not available in either location, contact Support. Have the following information ready where possible:

• Affected email address
• Affected emails or folders
• Time of the data loss

Support may require access to the affected mailbox for further investigations or recovery attempts.

Note: Without valid credentials, no investigations or recovery attempts can be performed directly within the mailbox.

 

Important Information

Recovery through “Deleted Items” or “Recover Deleted Items” is not equivalent to a separate backup of the mailbox.

The available recovery options depend on the features of the respective account and on whether the items you are looking for are still available in the recovery areas.