Change MY User Password via Loginpage (Email Reset)

Every Green customer is given access to the my.green.ch customer portal. There, you can view and manage your bills, open tickets and your products, amongst other things.

Log in to the customer portal at my.green.ch using your MY username and the corresponding password. The MY username always begins with the letters MY. The username is unique to your customer profile. Customer numbers or email addresses are not valid usernames for the my.green.ch customer portal.

Note: Please keep your MY username safe and treat the information confidentially.

If you have forgotten your password, please click on the ‘Forgotten your password?’ button.

Note: The reset link is being sent from noreply@green.ch.

Check your inbox for the email message with the password reset link. After clicking on the link, you will be forwarded to a particular site on the Green customer portal interface. Here you may set a new password. Make sure to note down your new password and store it in a safe place.

Note: The reset link is only valid for 15 minutes. Should the link no longer be valid, simply generate a new one.

In order to be able save the new password, it must meet the following criteria:

• The password must be between 12 and 64 characters long
• The password must contain at least one special character (-@#+*!$_%?.;:)
• The password must contain at least one digit
• The password must consist of upper and lower case letters
• The password must not contain any spaces

Once you have entered and confirmed your new password, click Save.

You can now use your newly set password to log into your Green customer portal.

Note: If you have not received an email or the email address in your customer profile is no longer valid, please contact our customer support. We'd be happy to help you.