No Mailbox Selected (Webmail)

Note: This help article applies only to Surf Mail and Web & Mail Hosting. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

The message "No mailbox selected" may appear if the mailbox cannot be loaded correctly or is temporarily unavailable. It may also occur even though the mailbox is configured correctly.

Open Webmail Again

Open the correct webmail for your service.
Sign in with your email address and the corresponding mailbox password.
Reload the page.
Sign out and sign in again.
Check whether the message still appears.

If the problem occurs only temporarily, signing in again may be sufficient.

Check the Type of Email Address

Not every email address has its own mailbox:

A mailbox has storage space and its own password.
An alias is an additional address for an existing mailbox.
A forwarding address forwards incoming messages to another destination.

An address that is configured only as an alias or forwarding address normally does not have its own webmail access.

Further information:

https://www.green.ch/en/mail-alias

https://www.green.ch/en/where-to-find-email-forwarding

Reset the Mailbox Password

If you cannot sign in or the message continues to appear, reset the mailbox password.
Then try signing in to webmail again.

Further information:

https://www.green.ch/en/reset-email-password-web-mailhosting

If the mailbox still does not appear correctly in webmail after changing the password, please contact our customer service.

Update the Password on All Devices

After changing the password, enter the new password on all devices and in all email applications where the mailbox is configured. These include, for example:

Outlook
Apple Mail
Thunderbird
Smartphones
Tablets

A device using an old password may continue to cause failed sign-in attempts. In documented cases, incorrect connection attempts can cause a mailbox to be temporarily blocked.

Distinguish Between Webmail and an Email Application

If you can sign in to webmail, the mailbox, password and server access are generally available. However, this does not confirm that every delivery, forwarding, DNS configuration or local synchronisation works correctly.

If the problem occurs only in a local email application, check the stored login credentials and the server settings being used.

Further information about the current connection details:

https://www.green.ch/en/email-connection-details-web-mailhosting

Further information about setting up an email application:

https://www.green.ch/en/mailclient-set-up

Known Causes

The mailbox has been blocked.
The address has not been fully provisioned.
The email service was activated or deactivated incorrectly.
The address is configured only as an alias or forwarding address.
The mailbox has not been correctly assigned to the mail server.
The webmailer cannot correctly resolve the responsible mail server when retrieving mailbox information.
There are temporary webmailer disruptions or overloads.
Temporary restrictions may occur during security measures or periods of exceptionally high system load.

Note: If the message is displayed continuously and remains even after signing in again and resetting the password, please contact support. For further analysis, provide the affected email address and the time when the issue occurred. If available, you can also provide a screenshot of the message.