Outlook New on Windows 11 and Hosted Exchange
Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find more information in the following article.
https://www.green.ch/en/which-email-service-do-i-use
Hosted Exchange and Outlook (New)
Microsoft installs Outlook (New) by default on many Windows 11 systems. This application was primarily developed for Microsoft accounts and Microsoft 365 services.
For Hosted Exchange, full Exchange functionality is currently not available in Outlook (New) if the Hosted Exchange account is not provided directly by Microsoft.
Currently, the account can only be connected using POP or IMAP. Typical Exchange functions are not available when using these protocols.
Limitations of Outlook (New)
- Calendars are not synchronised with full Exchange functionality.
- Contacts are not synchronised with full Exchange functionality.
- Tasks are not available with full Exchange functionality.
- Automatic Exchange setup may fail.
- Sign-in or synchronisation problems may occur.
- Exchange functions are unavailable or only available to a limited extent.
Microsoft has not currently announced a date for changing or resolving this behaviour.
Recommended Procedure
- Check whether you are using Outlook (New) or Outlook Classic.
- If possible, use Outlook Classic for Hosted Exchange.
- Set up the Hosted Exchange account according to the official setup instructions.
- After setup, check the synchronisation of emails, calendars and contacts.
If Outlook Classic is already installed on your device, its use is recommended for Hosted Exchange. In many cases, you can switch directly from Outlook (New) to Outlook Classic.
Alternatively, Outlook Classic can be reinstalled.
Related Topics
Hosted Exchange and Microsoft 365 are different services. You can find information about using them in parallel here:
https://www.green.ch/en/hosted-exchange-how-can-i-use-my-subscription-alongside-microsoft-365
If Outlook repeatedly prompts you for a password, there may be a separate issue with credentials or Autodiscover. You can find more information here:
https://www.green.ch/en/hosted-exchange-outlook-windows-keeps-asking-for-a-password
If Outlook does not correctly detect or set up your Hosted Exchange account, there may be an Autodiscover issue. You can find more information here:
https://www.green.ch/en/hex-outlook-autodiscover-issue
You can find information about manually setting up a Hosted Exchange account on Windows here:
https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account
Note: If setup or synchronisation with Outlook (New) does not work even though the credentials are correct, this may be due to the current limitation of Outlook (New) with Hosted Exchange. If possible, use Outlook Classic. If the problem persists, contact Support.
Further Information
www.green.ch/en/hosted-exchange-how-can-i-use-my-subscription-alongside-microsoft-365
https://www.green.ch/en/hosted-exchange-outlook-windows-keeps-asking-for-a-password
https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account
https://www.green.ch/en/hex-outlook-autodiscover-issue