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Outlook (Windows): Manually Set Up a Hosted Exchange Account

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find further information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

 

This guide describes how to manually set up a Hosted Exchange account as an Exchange account in Outlook on Windows.

For automatic setup, use the following article:

https://www.green.ch/en/hosted-exchange-automatically-set-up-lite-full-in-outlook

 

Requirements

For manual setup, you need:

  • your Hosted Exchange email address
  • the password for the Hosted Exchange mailbox
  • the GUID of your Hosted Exchange account
  • the Exchange proxy server ch.exg7.exghost.com

The GUID is the server name of your Hosted Exchange account. It must be determined separately for each user or email address.

You can find further information about determining the GUID in the following article:

https://www.green.ch/en/hosted-exchange-guid-server-name

 

Create a New Outlook Profile

  1. Press the Windows key on your Windows PC.
  2. Enter Control Panel in the search box.
  3. Open Control Panel.
  4. Under View by, select Small icons.
  5. Open Mail (Microsoft Outlook).
  6. Under Profiles, select Show Profiles.
  7. Select Add to create a new profile.
  8. Select Prompt for a profile to be used or Always use this profile.
  9. Enter a name for the new profile.
  10. Confirm with OK.

Note: Select Prompt for a profile to be used if Outlook should ask which profile to use when it starts.

 

Select Manual Configuration

  1. In the Add Account window, select Manual setup or additional server types.
  2. Select Next >.
  3. Select Microsoft M365.
  4. Enter your Hosted Exchange email address.
  5. Select Next >.

 

Enter the Server and Username

Enter the following details:

  • Server: the GUID of your Hosted Exchange account
  • Username: your full Hosted Exchange email address

Example GUID:

ac526882-fdcb-4166-8ce0-5d4e269e92c7@green-beispiel-domain.ch

Example username:

vorname.nachname@green-beispiel-domain.ch

  1. Check the entered GUID and your email address.
  2. Select More Settings.

 

Configure Exchange Proxy Settings

The following tabs are available in the advanced settings window:

  • General
  • Advanced
  • Security
  • Connection
  1. Open the Connection tab.
  2. Enable Connect to Microsoft Exchange using HTTP.
  3. Select Exchange Proxy Settings.
  4. Under Use this URL to connect to my proxy server for Exchange, enter the following value: ch.exg7.exghost.com
  5. Enable Only connect to proxy servers that have this principal name in their certificate.
  6. Enter the following principal name: msstd:exg7.exghost.com
  7. Under Use this authentication when connecting to my proxy server for Exchange, select Basic Authentication.
  8. Confirm with OK.
  9. In the following window, select Next >.

 

Complete the Sign-In

  1. In the Windows Security sign-in prompt, enter your full Hosted Exchange email address again.
  2. Enter the corresponding password.
  3. Enable Remember my credentials.
  4. Confirm with OK.
  5. Complete the configuration.
  6. Restart Outlook.

 

Check the Setup

After restarting Outlook, check whether emails can be sent and received.

You can also check the login details through Outlook Web Access:

https://ch.exg7.exghost.com/owa

If signing in to webmail works but the account cannot be set up in Outlook, check the configuration and login details saved in Outlook.

 

Outlook Uses an Incorrect or Outdated Configuration

Outlook may use outdated or incorrect information through the Microsoft Autodiscover service. As a result, Outlook may try to connect the mailbox using an unsuitable configuration.

Typical signs include:

  • Outlook reports that the mailbox has been temporarily moved to a Microsoft Exchange server.
  • The account only works temporarily after being set up again.
  • Outlook uses an incorrect sender address.
  • Setup as an Exchange account fails.
  • Outlook reverts to an old configuration.

You can find further information about Autodiscover issues in the following article:

https://www.green.ch/en/hex-outlook-autodiscover-issue

 

Repeated Password Prompts

If Outlook repeatedly asks for the password, first check the sign-in through webmail. If signing in there works, outdated login details stored locally in Windows or Outlook may be the cause.

You can find further information in the following article:

https://www.green.ch/en/hosted-exchange-outlook-windows-keeps-asking-for-a-password

If the password is no longer known or can no longer be used, reset it:

https://www.green.ch/en/reset-email-password-hosted-exchange

 

Outlook (New) on Windows

Hosted Exchange accounts that are not provided directly by Microsoft cannot be set up with full Exchange functionality in Outlook (New). They can only be connected using POP or IMAP.

When an account is set up using POP or IMAP, Exchange functions such as calendar, contact and task synchronisation are not available.

Use Outlook Classic if you need full Exchange functionality.

You can find further information in the following article:

https://www.green.ch/en/hex-outlook-new-problem-on-windows-11

 

Further Information

You can find further information about Hosted Exchange and the connection details in the following articles:

https://www.green.ch/en/all-about-hosted-exchange

https://www.green.ch/en/email-connection-details-hosted-exchange

https://www.green.ch/en/read-hex-connection-data-and-instructions/links

To set up Hosted Exchange in Outlook on macOS, use the following article:

https://www.green.ch/en/outlook-macos-set-up-an-exchange-account-for-hosted-exchange

To set up Hosted Exchange on Apple iOS, use the following article:

https://www.green.ch/en/hosted-exchange-lite-full-set-up-apple-ios

To set up Hosted Exchange on Android, use the following article:

https://www.green.ch/en/hosted-exchange-set-up-email-account-on-android-lite-full-licence

 

Questions / Unclear Points

  • The knowledge collection does not clearly indicate which classic Outlook versions still support manual Exchange configuration using Connect to Microsoft Exchange using HTTP and the specified Exchange proxy settings.
  • The knowledge collection does not indicate whether the Remember my credentials option is available in all supported Windows and Outlook versions.