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Read HEX Connection Details and Instructions

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

 

The required connection details depend on the mailbox type and the setup method used. Automatic setup is generally recommended for Hosted Exchange. The installation and connection details available for a specific mailbox can be viewed in EdgePilot by an authorised administrator.

 

View Connection Details in EdgePilot

  1. Sign in to EdgePilot with your administrator user.
  2. Open User Management.
  3. Select the required mailbox.
  4. Open the Exchange or email settings for the mailbox.
  5. View the displayed installation and connection details.

There you will find the connection details available for the mailbox as well as installation instructions for Windows and macOS. The exact names of individual menu items may vary depending on the EdgePilot interface.

 

Hosted Exchange Connection Details

Exchange and ActiveSync

The following server address is used for manual Exchange or ActiveSync setup:

  • Exchange/ActiveSync server: ch.exg7.exghost.com
  • Username: full email address
  • Password: password of the Hosted Exchange mailbox

If you want to set up the mailbox on a mobile device, check in EdgePilot whether ActiveSync is enabled for the relevant mailbox.

IMAP

  • IMAP server: imap.ch.exg7.exghost.com
  • IMAP port: 993
  • Encryption: SSL/TLS
  • SMTP server: smtp.ch.exg7.exghost.com
  • SMTP port: 587
  • SMTP authentication: required
  • SMTP encryption: TLS or STARTTLS

POP3

  • POP3 server: pop.ch.exg7.exghost.com
  • POP3 port: 995
  • Encryption: SSL/TLS
  • SMTP server: smtp.ch.exg7.exghost.com
  • SMTP port: 587
  • SMTP authentication: required
  • SMTP encryption: TLS or STARTTLS

 

Choose the Appropriate Setup Method

Hosted Exchange Lite uses POP3 or IMAP. Hosted Exchange Lite Plus and Full support Exchange or MAPI functions.

Whenever possible, use the Exchange account type for Hosted Exchange Lite Plus and Full. This allows calendars, contacts and other Exchange functions to be synchronised in addition to emails.

Setup using IMAP or POP3 does not provide the same range of functions as a complete Exchange or MAPI setup.

 

Check Webmail Sign-In

If sign-in, connection or synchronisation problems occur, first check whether you can sign in to Outlook Web App (OWA).

https://ch.exg7.exghost.com/owa

Use your full email address and the current password of the Hosted Exchange mailbox to sign in.

If you can sign in to OWA, the mailbox, password and server access are generally available. In this case, check the email application's configuration, the saved credentials and the profile being used.

If you cannot sign in to OWA, check the password, the mailbox status and the credentials being used.

Note: Repeated sign-in attempts with incorrect or unsuitable user, domain or password details may cause the mailbox to be temporarily blocked. This applies to all sign-in attempts via OWA, Outlook, smartphones, tablets and other email applications.

 

Instructions for Email Applications and Mobile Devices

Outlook on Windows

Use the following instructions to set up a Hosted Exchange account manually in Outlook on Windows:

https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account

 

Outlook on macOS

Use the following instructions to set up a Hosted Exchange account in Outlook on macOS:

https://www.green.ch/en/outlook-macos-set-up-an-exchange-account-for-hosted-exchange

 

Apple iPhone and iPad

Use the following instructions to set up Hosted Exchange Lite Plus or Full on an Apple iPhone or iPad:

https://www.green.ch/en/hosted-exchange-lite-full-set-up-apple-ios

 

First set up the mailbox using your full email address and the standard connection details.

If sign-in or synchronisation on an Apple mobile device still does not work, a separate technical username may be required in certain cases. This is known as the SAM username and cannot be retrieved directly in EdgePilot.

You can find more information about the SAM username in the following article:

https://www.green.ch/en/hex-sam-user

 

Android

Use the following instructions to set up Hosted Exchange Lite Plus or Full on an Android device:

https://www.green.ch/en/hosted-exchange-set-up-email-account-on-android-lite-full-licence

 

Further Information

You can find more information about Hosted Exchange and the available setup methods in the following articles:

https://www.green.ch/en/all-about-hosted-exchange

https://www.green.ch/en/email-connection-details-hosted-exchange

If you need to reset the password of the Hosted Exchange mailbox, use the following instructions:

https://www.green.ch/en/reset-email-password-hosted-exchange