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SAM Username for Hosted Exchange

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

 

The SAM username is a technical username for the Hosted Exchange account. It uniquely identifies a user within the Hosted Exchange environment and is not the same as the email address.

For regular setup, first use your full email address and the standard Hosted Exchange connection details. In certain special cases, however, the SAM username may be required if sign-in or synchronisation using the full email address does not work.

Based on current knowledge, the SAM username is used particularly for certain sign-in or synchronisation problems on Apple mobile devices. It is not a general standard requirement for all Hosted Exchange setups.

 

When Is the SAM Username Required?

The SAM username may be required for certain Exchange and ActiveSync setups. This applies in particular to:

  • certain sign-in or synchronisation problems on Apple mobile devices
  • certain Android devices
  • certain Outlook versions on mobile devices
  • ActiveSync configurations
  • special cases involving the manual setup of Exchange accounts

Use the SAM username only if it has been verified for the affected mailbox and provided to you. Do not independently try different combinations of usernames, domains or servers.

 

Where Can You Find the SAM Username?

The SAM username is not displayed in all sections of the EdgePilot portal and cannot be retrieved independently in EdgePilot.

Note: If you require the SAM username to set up or check a Hosted Exchange account, contact Support.

You can retrieve the general connection details of a Hosted Exchange user in EdgePilot. You can find more information in the following article:

https://www.green.ch/en/read-hex-connection-data-and-instructions/links

 

Setup Using a SAM Username

Use the following details only if you have been provided with the SAM username for the affected mailbox:

  • Email address: Your full email address
  • Server: exg7.exghost.com
  • Domain: EXG7
  • Username: Your SAM username
  • Password: The current password for your Hosted Exchange mailbox
  • Description: Exchange, optional

 

Sign-In Without a Separate Domain Field

If the email app you use does not provide a separate field for the domain, the username can be entered in one of the following formats:

  • EXG7\SAMUserName
  • exg7.exghost.local\SAMUserName

Replace SAMUserName with the SAM username provided for the affected mailbox.

 

Check Sign-In in OWA Webmail

First check the sign-in in Hosted Exchange webmail. If the sign-in works there, the mailbox and password are generally accessible.

OWA:

https://ch.exg7.exghost.com/owa

Depending on the organisation, a custom OWA address may also be used, for example:

  • owa.yourdomain.ch

 

Avoid and Check Mailbox Lockouts

Repeated sign-in attempts using unsuitable username, domain or password details may result in the mailbox being temporarily locked.

The mail server does not distinguish between an incorrect password and an incorrect username. Both situations may be treated as a failed sign-in attempt.

Therefore, avoid making many consecutive sign-in attempts using different variations. Instead, first check the sign-in in OWA webmail.

Note: If sign-in or synchronisation continues to fail despite using the correct password and the verified sign-in details for the mailbox, or if the mailbox remains locked, contact the administrator of your Hosted Exchange organisation or Support. In certain documented cases involving Apple devices, further technical investigation may be required.

 

Further Information

Connection details for Hosted Exchange:

https://www.green.ch/en/email-connection-details-hosted-exchange

Set up Hosted Exchange on Android:

https://www.green.ch/en/hosted-exchange-set-up-email-account-on-android-lite-full-licence

Set up Hosted Exchange on Apple iOS:

https://www.green.ch/en/hosted-exchange-lite-full-set-up-apple-ios

Manually set up Hosted Exchange in Outlook for Windows:

https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account

Reset the password for a Hosted Exchange mailbox:

https://www.green.ch/en/reset-email-password-hosted-exchange