Email Connection Details (Hosted Exchange)

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

Use the following connection details to set up your Hosted Exchange mailbox in an email application.

Automatic setup is generally recommended for Hosted Exchange.

For Hosted Exchange Lite Plus and Full, setup as an Exchange account is recommended. This synchronises emails, calendars, contacts and tasks. When setting up the account using IMAP or POP, only email functions are available.

Connection Details

IMAP (Incoming Email)

Server: imap.ch.exg7.exghost.com
Port: 993
Encryption: TLS/SSL
Username: full email address
Password: mailbox password

POP3 (Incoming Email)

Server: pop.ch.exg7.exghost.com
Port: 995
Encryption: TLS/SSL
Username: full email address
Password: mailbox password

SMTP (Outgoing Email)

Server: smtp.ch.exg7.exghost.com
Port: 587
Authentication: required
Encryption: TLS
Username: full email address
Password: mailbox password

Note: If TLS is not available in your email application, use SSL instead if this option is offered.

Important Setup Information

Always use the full email address as the username.

Hosted Exchange Lite is a POP/IMAP mailbox. Hosted Exchange Lite Plus and Full also support Exchange/MAPI functions.

Setup using IMAP is not functionally equivalent to an Exchange/MAPI setup. Functions such as calendars, contacts, tasks, sharing or other Exchange functions are available to varying degrees depending on the mailbox type and setup method.

Exchange Setup

For Hosted Exchange Lite Plus and Full, setup as an Exchange account is recommended. This provides additional functions such as calendar, contact and task synchronisation.

Further information:

https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account

https://www.green.ch/en/outlook-macos-set-up-an-exchange-account-for-hosted-exchange

https://www.green.ch/en/hosted-exchange-lite-full-set-up-apple-ios

https://www.green.ch/en/hosted-exchange-set-up-email-account-on-android-lite-full-licence

Webmail (OWA)

You can check that your mailbox is working at any time using Hosted Exchange webmail.

https://ch.exg7.exghost.com/owa

If you can sign in to webmail, the mailbox, password and server access are generally available. In this case, problems are often caused by the local configuration of the email application or stored credentials.

View Connection Details

Administrators can view the current mailbox connection details in the administration portal.

Sign in as an administrator.
Open user management.
Select the desired mailbox.
Open the Exchange settings.
Expand the Email Settings section.

There you will find the current connection details and product-specific installation information.

Further information:

https://www.green.ch/en/read-hex-connection-data-and-instructions/links

Username and Password

Always use your full email address as the username.

If you do not know the password or need to change it, you can find more information in the following article.

https://www.green.ch/en/reset-email-password-hosted-exchange

IMAP or POP3?

If you use the same email address on multiple devices, IMAP is recommended.

IMAP synchronises emails and folders between the server and your devices.
POP3 downloads emails locally and is only suitable to a limited extent for use on multiple devices.

All About Hosted Exchange:

https://www.green.ch/en/all-about-hosted-exchange

Connection details and further instructions:

https://www.green.ch/en/read-hex-connection-data-and-instructions/links

Outlook (Windows): Manually Set Up a Hosted Exchange Account:

https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account

Outlook (macOS): Set Up an Exchange Account for Hosted Exchange:

https://www.green.ch/en/outlook-macos-set-up-an-exchange-account-for-hosted-exchange

Hosted Exchange: Automatically Set Up Lite+ & Full in Outlook:

https://www.green.ch/en/hosted-exchange-automatically-set-up-lite-full-in-outlook

Hosted Exchange: Set Up Lite+ & Full (Apple iOS):

https://www.green.ch/en/hosted-exchange-lite-full-set-up-apple-ios