Hosted Exchange: Lite+ & Full Setup (Apple iOS)

Note: This help article applies only to Hosted Exchange Lite+ and Full. If you are not sure which email service you use, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

This guide explains how to set up a Hosted Exchange account with a Lite+ or Full licence on an iPhone or iPad. In addition to emails, you can also synchronise contacts, calendar entries and reminders.

Requirements

For the setup, you need:

• your full Hosted Exchange email address
• the password for your Hosted Exchange mailbox
• the server name ch.exg7.exghost.com
• the domain exg7.exghost.local
• a Hosted Exchange mailbox with a Lite+ or Full licence

The Active Sync option must be enabled in EdgePilot for your Hosted Exchange user.

You can access the EdgePilot administration portal at:

https://green.edgepilot.com/

Add a Hosted Exchange Account

1. Open Settings on your iPhone or iPad.
2. Select Mail.
3. Select Accounts.
4. Select Add Account.
5. Select Microsoft Exchange.
6. Under Email, enter your full Hosted Exchange email address.
7. Under Description, enter the desired name for the account.
8. Select Next.
9. Select Configure Manually.
10. Enter the password for your Hosted Exchange mailbox.
11. Select Next.

Enter Server and Sign-In Details

Enter the following details:

• Email: your full Hosted Exchange email address
• Server: ch.exg7.exghost.com
• Domain: exg7.exghost.local
• Username: your full Hosted Exchange email address
• Password: the password for your Hosted Exchange mailbox
• Description: the desired name for the account

Confirm the details by selecting Next.

Select Synchronisation

1. Select which content should be synchronised with your iPhone or iPad.
2. Enable the desired options for emails, contacts, calendar entries and reminders.
3. Select Save to complete the setup.

The Hosted Exchange account is then set up on your iOS device.

If the Setup Does Not Work

First, check whether you entered your full Hosted Exchange email address as the username. Then check the server name, domain and password.

Also test the sign-in through Outlook Web Access:

https://ch.exg7.exghost.com/owa

If signing in through Outlook Web Access works, check the account settings on your iPhone or iPad again.

If the password is no longer known or cannot be used, you can find more information in the following article:

https://www.green.ch/en/reset-email-password-hosted-exchange

You can find further information about the connection details in the following articles:

https://www.green.ch/en/email-connection-details-hosted-exchange

https://www.green.ch/en/read-hex-connection-data-and-instructions/links

Setup on Other Devices

To set up Hosted Exchange on Android, use the following article:

https://www.green.ch/en/hosted-exchange-set-up-email-account-on-android-lite-full-licence

For automatic setup in Outlook on Windows, use the following article:

https://www.green.ch/en/hosted-exchange-automatically-set-up-lite-full-in-outlook

For manual setup in Outlook on Windows, use the following article:

https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account

To set up Hosted Exchange in Outlook on macOS, use the following article:

https://www.green.ch/en/outlook-macos-set-up-an-exchange-account-for-hosted-exchange

Further Information

You can find further information about Hosted Exchange in the following article:

https://www.green.ch/en/all-about-hosted-exchange

Questions / Unclear Points

• The knowledge collection does not indicate which iOS and iPadOS versions use the specified menu paths without changes.
• The knowledge collection mentions different input variants for the domain in some places. The existing article explicitly specifies exg7.exghost.local for Apple iOS.
• The knowledge collection does not clearly indicate whether Active Sync is enabled by default for Lite+ and Full or must be enabled by an administrator before setup.