Outlook (macOS): Set Up an Exchange Account for Hosted Exchange

Note: This help article applies only to Hosted Exchange. If you are not sure which email service you use, you can find further information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

To set up a Hosted Exchange mailbox in Outlook for macOS, you need the email address and the current password for the mailbox. Hosted Exchange supports Exchange or MAPI. This allows calendars and contacts to be synchronised in addition to emails.

Exchange setup is generally used for Hosted Exchange. Do not set up the account as an IMAP or POP account if you want to use the full Exchange functionality.

Requirements

Active Hosted Exchange mailbox
Full email address
Current mailbox password
Microsoft Outlook for macOS
Access to the current connection details or installation information

View Installation Information in EdgePilot

Sign in to EdgePilot with your administrator user and the associated password.
Open the Users section.
Select User Management.
Click the required email address.
Open Exchange Settings.
Expand the Email Settings section.
Open the installation instructions for macOS provided there.

You can find the current connection details and further information in the following articles:

https://www.green.ch/en/email-connection-details-hosted-exchange

https://www.green.ch/en/read-hex-connection-data-and-instructions/links

Check the Password Before Setup

Before setup, check whether you can sign in to Hosted Exchange Webmail with the email address and current password.

If sign-in to Webmail works, the mailbox, password and server access are generally available.

If sign-in to Webmail does not work, first reset the password for the Hosted Exchange mailbox and test the sign-in again.

Further information:

https://www.green.ch/en/reset-email-password-hosted-exchange

After changing the password, you must update the new password on all connected devices and in all email applications. Stored old passwords can lead to repeated password prompts or sign-in errors.

Set Up a Hosted Exchange Account in Outlook for macOS

Open Outlook for macOS.
Add a new account.
Enter the full email address of the Hosted Exchange mailbox.
Use the Exchange setup according to the installation information displayed in EdgePilot.
Enter the current mailbox password.
Complete the setup.
Check whether emails, calendars and contacts are synchronised.

Hosted Exchange supports Exchange setup methods and automatic configurations. Outlook attempts to retrieve the required settings automatically.

Why Use Exchange Instead of IMAP or POP?

Exchange provides additional features compared with IMAP and POP.

Email synchronisation
Calendar synchronisation
Contact synchronisation
Exchange and MAPI features
Automatic configuration options using Exchange and Autodiscover

When set up using IMAP or POP, these Exchange features are not fully available.

You can find further information about the differences between Exchange, IMAP and POP in the following articles:

https://www.green.ch/en/differences-between-imap-and-pop

https://www.green.ch/en/all-about-caldav

Problems with Automatic Setup

In some cases, Outlook for macOS may be unable to detect the Exchange configuration automatically or set up the account completely.

Typical signs include:

Automatic setup is not completed.
The password is requested repeatedly.
Outlook uses an unsuitable or outdated configuration.
Calendars or contacts are not synchronised correctly.
The account cannot be set up with full Exchange functionality.

First check whether sign-in to Webmail works. If Webmail works, the mailbox and credentials are generally available. The cause is then often the local Outlook configuration.

Note: If sign-in to Webmail works but setup in Outlook for macOS continues to fail or repeated password prompts occur, contact Support.

https://www.green.ch/en/outlook-windows-manually-set-up-a-hosted-exchange-account

https://www.green.ch/en/hosted-exchange-lite-full-set-up-apple-ios

https://www.green.ch/en/hosted-exchange-set-up-email-account-on-android-lite-full-licence