Select your language

Newsletter Sending Restrictions (Web & Mail Hosting)

Note: This help article applies only to Mail Hosting. If you are not sure which email service you are using, you can find more information in the following article.

https://www.green.ch/en/which-email-service-do-i-use

 

Mail Hosting can be used to send emails. However, the services are not designed for the professional sending of large newsletters or mass mailings. Technical restrictions therefore apply to sending newsletters.

 

Validity

This article applies to the following hosting services:

  • Web Hosting
  • WordPress Hosting
  • Windows Hosting
  • Email Hosting

https://www.green.ch/de/privatkunden/website-hosting/webhosting

https://www.green.ch/de/privatkunden/email-security/email-hosting

 

Recommended Newsletter Providers

For regular newsletters and large recipient lists, we recommend using a specialised newsletter service.
Please note that using these services requires adjustments to your DNS zone. The relevant service provider will provide you with the details. You can see how to add the provided records with us here.

  • Brevo (formerly Sendinblue)
  • CleverReach
  • ActiveCampaign
  • Rapidmail
  • GetResponse
  • KlickTipp
  • Mailchimp
  • Mailjet
  • Benchmark Email
  • Mailify
  • Flatrate-Newsletter
  • CleverElements

https://de.sendinblue.com/

https://www.cleverreach.com/

https://www.activecampaign.com/

https://www.rapidmail.de/

https://www.getresponse.com/

https://www.klicktipp.com/

https://mailchimp.com/

https://www.mailjet.com/

https://www.benchmarkemail.com/

https://www.mailify.com/

https://www.flatrate-newsletter.de/

https://www.cleverelements.com/

 

Newsletter Sending Restrictions

The following restrictions apply to protect against spam and abuse:

  • A maximum of 50 recipients can be entered per email. If this limit is exceeded, correct delivery of the message cannot be guaranteed.

  • The maximum number of messages that can be sent per hour is limited per email user and hosting package. The permitted number depends on the subscribed hosting package. You can find the exact values in the factsheet or on the respective product page.

    https://www.green.ch/fileadmin/user_upload/Factsheets/factsheet-e-mail-hosting-de-2024.pdf

    https://www.green.ch/fileadmin/user_upload/Factsheets/factsheet-webhosting-de-2024.pdf

     

  • All outgoing messages are checked by the spam filter.
  • If spam is suspected, a message may be rejected.
  • The maximum message size, including attachments, is 100 MB.
  • For technical reasons, it is recommended not to exceed a message size of 72 MB.
  • If a mailbox is 100% full, it is disabled until storage space has been freed up or the storage limit has been increased.
  • If the sending restrictions are not observed, the mailbox may be disabled.

Note: No exceptions can be configured for these sending restrictions.

 

Consequences of Deactivation

If a mailbox has been disabled due to non-compliance with the sending restrictions, the message “No mailbox selected” may be displayed when logging in to Webmail.

Note: If the mailbox has been disabled due to sending restrictions, you must set a new password to reactivate it.

https://webmail.swisshosting.ch/

 

Further Information

You can find further information about general sending restrictions in the following article:

https://www.green.ch/en/newsletter-sending-restrictions-consumer-mail-/-surf-mail

https://www.green.ch/en/newsletter-sending-restrictions-hosted-exchange

Information on resetting the password can be found in the following article:

https://www.green.ch/en/reset-email-password-web-mailhosting

Information about the “No mailbox selected” message can be found in the following article:

https://www.green.ch/en/no-mailbox-selected-webmail