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Create a Ticket in the Customer Portal

Through the customer portal, you can create support requests, manage existing tickets and track the processing status of your requests.

More information about the customer portal:

https://www.green.ch/en/customer-portal-my-green-ch

 

Create a New Ticket

  1. Sign in at my.green.ch using your MY username and password.
  2. Open the section for support requests or tickets.
  3. Create a new ticket.
  4. Describe your request as precisely as possible.
  5. If necessary, provide additional information, such as the affected domain, email address, error message or other relevant details.
  6. If necessary, attach files or screenshots.
  7. Submit the ticket.

 

View Existing Tickets

  1. Sign in to my.green.ch.
  2. Open the My Tickets section.
  3. Select the desired ticket.
  4. Click the magnifying glass icon to view the ticket history.

In the ticket history, you can see the current processing status and the communication to date.

You can also send additional information or follow-up questions regarding an existing ticket there. The communication remains stored within the same ticket.

 

When a Ticket Is Useful

A ticket is particularly useful in the following cases:

  • You have a technical question or a technical problem.
  • You would like to provide additional information.
  • You would like to send files or screenshots.
  • You would like to check the processing status of a request.
  • You would like to verify whether a message has already been received.

The customer portal can also be helpful if emails sent to support may not have been delivered. Through the ticket history, you can verify whether your request has been received.

 

Related Topics

Customer portal guide:

https://www.green.ch/en/my-green-ch-customer-portal-guide

Information about the customer portal:

https://www.green.ch/en/customer-portal-my-green-ch

Note: Depending on support workload, processing times may vary. You can view the current status of your request at any time in the «My Tickets» section.

We show you in a short video how to create a ticket in the customer portal.