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Customer Portal my.green.ch

The my.green.ch customer portal is the central management platform for your Green products, subscriptions and customer data.

Through the customer portal, you can independently complete numerous administrative tasks. 

Depending on your active products and permissions, different areas and functions will be displayed.

The customer portal can also be used if the stored email address is no longer accessible. 

Under “My Tickets”, you can view existing requests, review the communication history and communicate with support.

 

Login

Log in to the customer portal with your MY username and password.

Further information:

https://www.green.ch/en/customer-portal-my-green-ch

 

What can the customer portal be used for?

Depending on the product and permissions, the following functions are available, among others:

  • View invoices and credits
  • Pay invoices
  • Manage customer data and addresses
  • Manage contacts and permissions
  • Manage subscriptions
  • Submit cancellations
  • Create and manage support tickets
  • View communication history with support
  • Manage login settings
  • Manage two-factor authentication (2FA)
  • Manage hosting, domain, internet, TV, telephony, backup and other services

 

Available sections

Certain sections are available to all customers. Additional sections are only displayed if corresponding products or subscriptions are available.

  • Generally available sections
  • Product-dependent sections

Depending on the subscriptions available, additional sections may be displayed.

Further information about the structure and individual sections can be found in the following article:

https://www.green.ch/en/my-green-ch-customer-portal-guide

 

Tickets and communication history

Under “My Tickets”, you will find your existing support requests.

There you can:

  • Check the current status of a request
  • View the communication history
  • Reply to existing requests
  • Provide additional information
  • Create new tickets

This feature can be helpful if the stored email address is no longer accessible or if you want to check whether a message has been received by support.

Further information:

https://www.green.ch/en/how-to-create-a-ticket-in-the-customer-portal

 

Manage customer data and address

Various customer details can be updated independently in the customer portal.

These include, for example:

  • Address
  • Contact details
  • Telephone number
  • Billing address
  • Delivery address
  • Email address

Further information:

https://www.green.ch/en/changing-my-address-in-the-mygreen-user-console

https://www.green.ch/en/mygreen-customer-data

 

 

View and pay invoices

In the “Invoices” section, you can view, download and pay your invoices.

For outstanding invoices, the “Pay now” button is available. The payment platform will then open.

Further information:

https://www.green.ch/en/where-can-i-find-my-invoices

https://www.green.ch/en/what-are-the-payment-options

https://www.green.ch/en/pay-invoice-with-credit-card

https://www.green.ch/en/how-do-i-register-for-the-ebill-from-greench

 

 

Manage contacts

Under “Manage contacts”, additional users can be created and managed for the customer account.

This can be used, for example, for the following people:

  • IT service providers
  • Employees
  • Trustees
  • Accounting department

Further information:

https://www.green.ch/en/manage-contacts-inside-of-your-customer-portal

 

Manage cancellations

For various products, cancellations can be submitted directly through the customer portal.

Further information:

https://www.green.ch/en/cancellation-of-services

https://www.green.ch/en/services-cancellation-of-hosted-services

 

Reset password

If you can no longer log in, you can reset or change your password via the login page.

Further information:

https://www.green.ch/en/how-to-reset-mygreench-password

https://www.green.ch/en/change-mygreench-password

 

Two-factor authentication (2FA)

Two-factor authentication (2FA) can be configured for the customer portal.

Further information:

https://www.green.ch/de/zwei-faktor-authentisierung

https://www.green.ch/en/enable-two-factor-authentication-2fa-in-your-customer-portal

https://www.green.ch/en/mygreen-2fa-in-my-green-ch-without-a-mobile-phone

 

Manage hosting, domain and mail services

Depending on the product, additional management functions are available in the customer portal.

These include, for example:

  • Manage domains
  • Manage DNS settings
  • Manage web hosting
  • Manage mail services
  • Manage contacts and handles

Further information:

https://www.green.ch/en/my-green-ch-customer-portal-guide

https://www.green.ch/en/manage-contacts-inside-of-your-customer-portal