Unlock MY User

An MY user can be temporarily locked if the password has been entered incorrectly multiple times.

In most cases, you do not need to contact support. The lock will be removed automatically as soon as you reset the MY user password.

Typical Reasons for a Lockout

The password was entered incorrectly multiple times.
An outdated password is stored in the browser or password manager.
Multiple devices are using different or outdated login credentials.
The MY username was accidentally entered incorrectly.
Another person attempted to sign in using the MY username.

Unlock MY User

Open the MY user password reset function.
Enter your MY username.
Check your emails and follow the instructions to reset the password.
Set a new password.
Complete the password reset process fully.
Then sign in to my.green.ch using the new password.

After the password has been successfully reset, the locked MY user will be unlocked automatically.

Requirements

You need access to the email address stored in your customer account.
The password reset link must be used within the specified validity period.
The new password must comply with the current security policies.

Important Login Information

To sign in to my.green.ch, the correct MY username is required. Please note that customer numbers and email addresses are not valid usernames.

If you do not know your MY username and can no longer find it in your emails, please contact our customer service.

Two-Factor Authentication (2FA)

After unlocking, two-factor authentication may still be required. 2FA provides additional protection for access to the customer portal beyond the password.

Further information:

https://www.green.ch/de/zwei-faktor-authentisierung

https://www.green.ch/en/enable-two-factor-authentication-2fa-in-your-customer-portal

https://www.green.ch/en/mygreen-2fa-in-my-green-ch-without-a-mobile-phone

If Login Still Does Not Work

Check whether the password was successfully reset and whether you are using the new password.

If necessary, check the credentials stored in your browser or password manager and remove outdated entries.

Note: If your MY user still cannot sign in despite a successful password reset, or if you do not have access to the information required for the password reset, please contact support.

Further Information

Reset MY user password:

https://www.green.ch/en/how-to-reset-mygreench-password

Change an MY user password:

https://www.green.ch/en/change-mygreench-password

Customer portal my.green.ch:

https://www.green.ch/en/customer-portal-my-green-ch

my.green.ch Customer Portal Guide:

https://www.green.ch/en/my-green-ch-customer-portal-guide

Secure password policies:

https://www.green.ch/en/secure-password-policies